This policy explains how ValoDex subscriptions are billed, how to cancel, and when you may be entitled to a refund. It applies to the Plus and Pro tiers described on the pricing page.
ValoDex subscriptions are sold and processed by Paddle, our authorised reseller and Merchant of Record. Paddle handles payment, sales tax/VAT and the payment receipt you receive by email. Paid tiers are billed in advance on a recurring basis — monthly or annually, depending on the plan you choose — and renew automatically until cancelled.
You can cancel at any time from your account settings via the "Manage billing" link, which opens your secure Paddle customer portal. You can also cancel directly from the link in any Paddle receipt email.
When you cancel, your subscription stays active until the end of the billing period you have already paid for — you keep your Plus/Pro features until then, and your tier drops to Free when the period ends. We don't delete your data or account on cancellation; you simply lose access to paid features.
Because ValoDex is a digital service delivered immediately, fees are generally non-refundable once a billing period has started, except where required by law or in the cases below, which we honour in good faith:
If you are a consumer in the UK/EU, your statutory cancellation and refund rights are unaffected by this policy. Approved refunds are returned to your original payment method by Paddle, normally within 5–10 business days depending on your bank.
The Free tier is, and always will be, free — there is nothing to cancel or refund. You can stop using ValoDex or delete your account at any time.
Email [email protected] from the address on your ValoDex account, or message us on Discord. Include the email on your account and the date/amount of the charge (from your Paddle receipt) so we can find it quickly. We aim to respond within 2 business days.